Leadership and Management in the Hospitality Industry – Third Edition (includes Exam Sheet)

00304CIN03ENGE

BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

Robert H. Woods, Judy Z. King

  • Regular Price: US$150

  • Special 10% Discount Price US$135

  • Mix & Match 5 or more get 20% Discount

CONTENTS

 

  1. Managing Organizational Change

  2. The Changing Nature of Leadership and Management

  3. The Quest for Quality

  4. Continuous Improvement-Process and Tools

  5. Power and Empowerment

  6. Communications Skills

  7. Goal-Setting, Coaching, and Conflict-Management Skills

  8. High-Performance Teams

  9. The Challenge of Diversity

  10. Strategic Career Planning

  11. A Look at Ethic

©2019 by American Hospitality Institute of Myanmar.