
Leadership and Management in the Hospitality Industry – Third Edition (includes Exam Sheet)
00304CIN03ENGE
BOOK INCLUDES EXAM SHEET FOR CERTIFICATION
Robert H. Woods, Judy Z. King
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Regular Price: US$150
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Special 10% Discount Price US$135
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Mix & Match 5 or more get 20% Discount
CONTENTS
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Managing Organizational Change
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The Changing Nature of Leadership and Management
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The Quest for Quality
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Continuous Improvement-Process and Tools
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Power and Empowerment
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Communications Skills
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Goal-Setting, Coaching, and Conflict-Management Skills
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High-Performance Teams
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The Challenge of Diversity
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Strategic Career Planning
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A Look at Ethic