Leadership and Management in the Hospitality Industry – Third Edition (includes Exam Sheet)

00304CIN03ENGE

BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

Robert H. Woods, Judy Z. King

​

• Regular Price: US$150

• Special 10% Discount Price US$135

• Mix & Match 5 or more get 20% Discount

​

CONTENTS

1. Managing Organizational Change

2. The Changing Nature of Leadership and Management

3. The Quest for Quality

4. Continuous Improvement-Process and Tools

5. Power and Empowerment

6. Communications Skills

7. Goal-Setting, Coaching, and Conflict-Management Skills

8. High-Performance Teams

9. The Challenge of Diversity

10. Strategic Career Planning

11. A Look at Ethic