Managing Front Office Operations - Tenth Edition (includes Exam Sheet)

00333CIN10ENGE

BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

Michael L. Kasavana

  • Regular Price: US$150

  • Special 10% Discount Price US$135

  • Mix & Match 5 or more get 20% Discount

CONTENTS

 

  1. The Lodging Industry

  2. Hotel Organization

  3. Front Office Operations

  4. Reservations

  5. Registration

  6. Communication and Guest Services

  7. Security and the Lodging Industry

  8. Front Office Accounting

  9. Check-Out and Account Settlement

  10. The Role of Housekeeping in Hospitality Operations

  11. The Front Office Audit

  12. Planning and Evaluating Operations

  13. Revenue Management

  14. Managing Human Resources

©2019 by American Hospitality Institute of Myanmar.