Managing Front Office Operations - Tenth Edition (includes Exam Sheet)

00333CIN10ENGE

BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

Michael L. Kasavana

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• Regular Price: US$150

• Special 10% Discount Price US$135

• Mix & Match 5 or more get 20% Discount

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CONTENTS

1. The Lodging Industry

2. Hotel Organization

3. Front Office Operations

4. Reservations

5. Registration

6. Communication and Guest Services

7. Security and the Lodging Industry

8. Front Office Accounting

9. Check-Out and Account Settlement

10. The Role of Housekeeping in Hospitality Operations

11. The Front Office Audit

12. Planning and Evaluating Operations

13. Revenue Management

14. Managing Human Resources