Managing Front Office Operations - Tenth Edition (includes Exam Sheet)
00333CIN10ENGE
BOOK INCLUDES EXAM SHEET FOR CERTIFICATION
Michael L. Kasavana
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Regular Price: US$150
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Special 10% Discount Price US$135
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Mix & Match 5 or more get 20% Discount
CONTENTS
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The Lodging Industry
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Hotel Organization
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Front Office Operations
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Reservations
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Registration
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Communication and Guest Services
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Security and the Lodging Industry
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Front Office Accounting
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Check-Out and Account Settlement
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The Role of Housekeeping in Hospitality Operations
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The Front Office Audit
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Planning and Evaluating Operations
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Revenue Management
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Managing Human Resources