Managing Housekeeping Operations – Revised Third Edition (includes Exam Sheet)

00338CIN03ENGE01

BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

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• Regular Price: US$150

• Special 10% Discount Price US$135

• Mix & Match 5 or more get 20% Discount

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CONTENTS

1. The Role of Housekeeping in Hospitality Operations

2. Environmental and Energy Management

3. Planning and Organization the Housekeeping Department

4. Housekeeping Human Resource Issues

5. Managing Inventories

6. Controlling Expenses

7. Safety and Security

8. Managing an On-Premises Laundry

9. Guestroom Cleaning

10. Public Area and Other Types of Cleaning

11. Ceilings, Walls, Furniture, and Fixtures

12. Beds, Lines, and Uniforms

13. Carpets and Floors

14. Tubs, Toilet, and Vanities