
Supervision in the Hospitality Industry – Fifth Edition (includes Exam Sheet)
00250CIN05ENGE
BOOK INCLUDES EXAM SHEET FOR CERTIFICATION
Jack D. Nonemeier, Raphael R. Kavanaugh
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Regular Price: US$ 150
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Special 10% Discount Price US$135
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Mix & Match 5 or more get 20% Discount
CONTENTS
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The Supervisor and the Management Process
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Effective Communication for Supervisors
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Recruitment and Selection Procedures
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Training and Orientation
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Managing Productivity and Controlling Labor Costs
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Evaluating and Coaching
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Discipline
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Special Supervisory Concerns
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Team Building
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Motivation and Leadership
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Managing Conflict
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Time Management
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Managing Change
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Professional Development