Supervision in the Hospitality Industry – Fifth Edition (includes Exam Sheet)

00250CIN05ENGE

BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

Jack D. Nonemeier, Raphael R. Kavanaugh

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• Regular Price: US$ 150

• Special 10% Discount Price US$135

• Mix & Match 5 or more get 20% Discount

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CONTENTS

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1. The Supervisor and the Management Process

2. Effective Communication for Supervisors

3. Recruitment and Selection Procedures

4. Training and Orientation

5. Managing Productivity and Controlling Labor Costs

6. Evaluating and Coaching

7. Discipline

8. Special Supervisory Concerns

9. Team Building

10. Motivation and Leadership

11. Managing Conflict

12. Time Management

13. Managing Change

14. Professional Development​