Supervisory Skills Program

The Certificate in Supervisory Skills Program 

The Certificate in Supervisory Skills Program – workshop series helps supervisors to learn how to work more effectively, efficiently, and creatively with both employees and guests.

This nine-modular series is loaded with “need to know” information on how supervisors should carry out their responsibilities to management as well as employees. The series helps supervisors: meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; gain respect, trust, and support from the people who work for them.

However, due to time constraints of many hospitality industry professionals, you can now choose to attend any one or two or however part of the workshop series depending on your need. However, please note that you will need to complete all nine modules to qualify to take the Certified Hospitality Certification exam.

1) Supervision 
In the demanding, fast-paced world of hospitality, effective supervisory skills are a must for an organized operation. This module highlights the key elements and skills for successful management with topics such as:

  • Supervision in the hospitality industry

  • Making diversity work

  •  Becoming a supervisor

  • Functions of management

  • Understanding hospitality supervision

  • Key terms of supervision

2) Leadership
A good leader effectively directs his or her staff with ease and competence through all the challenges that arise. This module outlines the key points of successful leadership in the areas of hospitality such as:

  • What is leadership?

  • Traits of leaders

  • Understanding diversity

  • Influence

  • Leadership styles

  • Varying your leadership style

  • Assertiveness

  • Using leadership your skills

3) Time Management

Time is money in the fast-paced world of hospitality, so it needs to be managed as carefully and accurately as if you were managing money. This module shows new and experienced supervisors what it takes to make every minute count. You will develop time management skills such as:

  • Managing your time well

  • Where does the time go?

  • Developing time management skills

  • Time management people skills

  • Procrastination

  • Crises

  • The S.L.L.R. method

  • Stress

  • The obstacles to time management

4) Effective Communication 
Clear, concise and effective communication is vitally important in the hospitality industry. This module illustrates the type of positive interaction and approachability that are major elements in all areas of management and customer service. You will discover:

  • Myths of communication

  • Communicating with a diverse audience

  • The elements of communication

  •  Listening

  • Using communication resources

5) Handling Problems and Conflicts

Evaluating problem situations as they arise and efficiently resolving them greatly enhances the balance and success of hospitality management. This module defines strategies to quickly prioritize and implement those solutions. Topics of discussion will be:

  • Problem-solving

  • Problem-solving through diversity

  • Conflict

  • Tension in the workplace

  • Managing difficult people

6) Conducting Orientation and Training
Starting on “the right foot” with a new employee will help the hospitality supervisor develop a good working relationship directly from the start. This module showcases many effective techniques for “welcoming” the trainee.

  • Orientation

  • Diversity awareness training

  • Training

  • The Four Step Training Method

  • Making training stick

  • Leading a group training session

7) Motivation and Team Building 
Success in the hospitality industry depends on a motivated staff that performs as a team. This module provides essential techniques for effective motivation and team building. Supervisors can use these techniques to lower turnover rates and absenteeism while improving quality guest service. This workshop will cover these important skills:

  • What motivates employees?

  • Team building

  • Group dynamics

  • Training a diverse team

  • Stages of team development

  • Maintaining teamwork with problem-solving strategies

8) Staffing and Scheduling 
In this module, supervisors will learn how to recruit for maximum performance, forecast schedules, develop work schedules, arrange staff positions, evaluate procedures, and much more.

  • Staffing

  • Job interviews

  • Scheduling

  • Conducting staffing and scheduling

9) Improving Employee Performance 
Without proper attention and maintenance, staff performance suffers and deteriorates. This module shows supervisors the essentials for fine-tuning employee skills, including; setting standards; coaching; counseling;
and conducting performance reviews.

  • Performance improvement techniques

  • Using diversity to improve employee performance

  • Performance reviews

  • Legal aspects of the discipline

  • Termination

Phone -  09 255 255 001

©2019 by American Hospitality Institute of Myanmar.