Training and Development for the Hospitality Industry (includes Exam Sheet)

00354TXT01ENGE
BOOK INCLUDES EXAM SHEET FOR CERTIFICATION

Debra F. Connon, Cotherine M. Gustofson

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• Regular Price: US$ 150

• Special 10% Discount Price US$135

• Mix & Match 5 or more get 20% Discount

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CONTENTS

1. A Case for Training and Development

2. Training and Development as an Investment

3. Assessing Training Needs

4. Instructional Design

5. Training Tools and Techniques

6. Training with Technology

7. Measuring and Evaluating Training and Development

8. Training the Trainer

9. Orientation and Socialization

10. Hourly Employee Training

11. Mentoring

12. Supervisory and Management Development

13. Executive Education

14. Outsourcing Training and Development